AREA MANAGER

Duties and Responsibilities

The Area Manager is responsible for KFC restaurants within the region assigned. The job holder must be fully knowledgeable of KFC operations, and development processes to ensure growth of KFC restaurants. As a leader in the market, the Area Manager will need to deliver against a balanced score card in all areas. The Area Manager has overall accountability for the financial performance of his/her business by achieving stated financial and operational targets and is accountable for building the overall organizational capability of the
Region.

• The cornerstone of the area coach’s role is to spend nearly twothirds of their time conducting structured and tailored restaurant visits in which they coach and direct RGMs to improve customer satisfaction, team development and overall profitability.
• Develops and coaches RGMs and management team on day-to-day basis to ensure sound operations skills and knowledge and strong behaviours in line with the yum leadership competencies
• Coach RGMs to create a customer focused environment which is appealing to KFC’s diverse customer base
• Through exceptional operational standards and a ‘maniacal approach to customer service, consistently seek to maximize the sales in their area
• Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets.
• Maximize the profitability of the area by understanding and controlling all costs (e.g. Labour, food). Monitor daily, weekly and periodically to ensure alignment to AOP targets.
• Develop a strategy to maximize profitability of their area by regularly reviewing sales, transactions and costs in line with business needs.
• Develop a portfolio management approach to area profitabilit

Profile

Bachelor’s degree in business administration, Hospitality, or related field
• Minimum of 5 years of experience in the QSR or related industry
• Proficiency in Microsoft Office with expertise in Excel
• Ability to formulate and analyze financial data essential.
• Sound management level planning, directing, and leading skills.
• At least 5 years of experience in QSR Operations
• Strong commercial skills & business acumen
• Strong coaching skills that can achieve results through the
team in a collaborative fashion
• Proven analytical ability
• Strong organizational skills
• Team player
• High personal standards
• Strong communication skills
• Excellent planning and time management