Associate Engineer – Client Services
Company :
Eclosia Technology ServicesClosing date :
13 Jan 2024Duties and Responsibilities
- Provide end user IT support for matters related to desktop/ laptop and peripherals: printer, telephone, mobile services and specific business applications;
- Involve in basic network configuration and maintenance;
- Telephony: Installing and troubleshooting VOIP Phone and Configuring mobile services;
- Ensure Antivirus are up to date;
- troubleshoot and update;
- Manage IT Asset inventory;
- Assist in the preparation of IT Budget;
- Involve in IT Procurement process;
- Liaise with suppliers for quotation request and L2 technical support.
Profile
Diploma in Information Technology;
Versatile on Microsoft Technology platforms;
Related experience and training in troubleshooting and providing IT End User Support;
Basic Knowledge of Networking and M365;
Excellent customer service skills;
Good diagnostic, problem solving and time management skills;
Ability to grasp new processes, services and concepts quickly;
Excellent written, verbal and interpersonal communication skills in both English & French
Only the best candidates will be called for an interview.
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